Many studies support that it is not skill or knowledge that separates effective from nominal performance. Instead, it is low emotional intelligence that separates the unsuccessful from the highly successful.
Whether staff are working remotely or physically present in the department, effective communication is needed to ensure that everyone is aware of and expected to fulfill their job responsibilities.
We blinked and everything changed. No warning signs. No ability to prepare. In a matter of days, COVID-19 forced health information management professionals to innovate and evolve.
In this virtual roundtable, three HIM experts share insights gleaned from their experiences during the initial COVID-19 outbreak. The focus is on challenges and best practices in coding, clinical documentation…