The modern consumer’s experience with information about their health and healthcare is simultaneously plentiful and overwhelming. Consumers now have multiple sources of information on their personal health and healthcare services literally within reach, from fitness trackers and other health monitoring devices to mobile applications that allow them to access their electronic health records (EHRs) and schedule appointments. However, the user experience of accessing, understanding, and easily using not only their own health information but also their family’s data is often confusing and frustrating—at a moment when consumers are increasingly accustomed to a more seamless experience from other industries.
This article is exclusive to AHIMA members.
Already a member? Please Log in to access this content.
Not a member? Join today to access this and other content and many more resources, as well as discounts on education and other valuable tools to help boost your success as a health information professional.