HIM tackles the threat of patient misidentification
HIM tackles the threat of patient misidentification. ‖ Brandi Hunsaker, RHIT, HIMS EHR director at Banner Health, has spent over 20 years in the health information management profession. When she went to see her doctor prior to undergoing an outpatient procedure, her internal alarm bells went off when she noticed that the home address listed on a prescription print-off was not her own.
“I called my doctor’s office and I said, ‘I think my information has been overlaid with another patient in your office,’” Hunsaker says. When the person on the other end of the phone didn’t know what an overlay was…
Matching a patient to his or her correct medical record is critical to the success of a healthcare organization.
This article focuses on common mistakes that slow down the ROI process and provides best practices for HIM directors managing internal ROI teams. Priorities include staff efficiency, workflow optimization, and process control.