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While the major focus was, and still is, on delivering patient care and stopping the spread of COVID-19, little attention was paid to the impact on HIM departments. Processes, software applications, staffing strategies, quality standards and best practices that had been in place for years were no longer suitable. New COVID-19 patient encounters and tests had no existing codes. Every week, the Centers for Medicare and Medicaid Services and the American Medical Association released new coding guidelines that had to be adopted and incorporated into the coding process. All of these issues fell on the shoulders of the HIM staff. This ebook takes a look at some of the larger challenges and how they were handled and resolved.
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