Cassi Birnbaum, MS, RHIA, FAHIMA, CPHQ, vice president of HIM for Peak Health Solutions in San Diego, CA, and incoming AHIMA president/chair-elect spoke with the Journal of AHIMA about some of the consumer engagement issues her session, “The Role of the HIM Professional in Engaging Consumers in Healthcare Decision Making,” will explore.
Take a tour of AHIMA’s interactive HIM Career Map, guided by Scott MacKenzie, senior director of member engagement and strategy at AHIMA. Explore on your own at ahima.org/careermap.
Specialists in the area of clinical documentation are filling a growing need. Amy L. Gardner, RHIT, CDIP, works at Valley Hospital Rockwood Health System in Spokane Valley, WA. She discusses the skills needed to perform well in this position, what a typical day is like, and her advice for communicating with physicians.
AHIMA Foundation Director William Rudman, PhD, RHIA, discusses why CAC and CDI yielded surprising results when the foundation and TrustHCS asked the industry to report on ICD-10 readiness.
Learn how to apply the customer service tips for HIM professionals outlined in the “How Can I Help You” article in this month’s Journal of AHIMA.