It’s The Queen Calling: Phoning in HIPAA

In December 2012 two radio personalities called a UK hospital that was treating Kate Middleton as part of an on-air prank, and obtained private medical information as a result. Those who are not authorized, from family members and nosy neighbors to an insurance company, an employer, a workers’ compensation investigator, or another medical provider frequently request patient information. Healthcare organizations must be prepared for such information requests and take the necessary steps to effectively train employees in the proper procedures.

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