Report Determines Top Three EHR Optimization Practices

Education, personalization, and culture are the three keys to successful electronic health record (EHR) optimization, according to a recent report from KLAS.

The list of EHR optimization best practices was part of a study conducted through KLAS’s Arch Collaborative initiative, which brings together provider organizations under a standardized user satisfaction survey, according to the KLAS website. “Data collected from end-users helps to benchmark, share best practices and highlight successful culture in hospitals and clinics.”

The most recent survey collected data from 7,609 physicians and EHR users “to benchmark, share best practices, and indicate successful hospital and clinic cultures,” according to EHRIntelligence. Based on the survey results, in addition to technological challenges with systems, user dissatisfaction is also linked to a feeling of loss of control—both over their ability to deliver care and their ability to improve their current situation.

The survey also identified the keys to success among organizations with successful EHR optimization practices. The top three were education, personalization, and culture.

“Successful organizations recognize the incredible impact of initial and ongoing EMR [EHR] education,” the report stated. Newly hired physicians could spend six or more hours in training on the system, taught by other clinicians, in these organizations.

Personalization is an important factor when it comes to making a “one-size-fits-all” EHR system work for an individual organization. “Personalizations that allow clinicians to quickly retrieve data or review a chart are the most powerful in improving clinician satisfaction,” the report’s authors noted.

Finally, and perhaps not surprisingly, the survey found that “successful organizations have built a culture of IT service and user empowerment.” The report’s authors note that this is possibly the most difficult of the three keys to replicate. “These organizations show the deep care they have for clinician success through their sincere efforts to listen and resolve clinician challenges,” the report stated. “They also empower problem solving by not blaming all problems on the EMR vendor.”

To read the full report, click here.

Sarah Sheber ( is assistant editor/web editor at the Journal of AHIMA.

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