Paper Offers Strategies to Motivate Physicians to Embrace ICD-10 Training
Give physicians ample lead time, explain how the new system can improve patient care, break old coding habits, and appeal to doctors’ individual learning styles. These are among the strategies outlined in Navicure’s new white paper “Engaging Physicians in ICD-10: Strategies for Practice Administrators.” The paper’s author, Ken Bradley, who is Navicure’s vice president of strategic planning, provides administrators with practical advice on getting doctors to become ICD-10 literate in time for the October 1, 2014 compliance deadline.
According to the paper’s author, doctors must be convinced that learning the new system will be engaging and valuable. Bradley identifies three obstacles that could possibly stand in the way:
- The required time investment
- Old documentation habits
- Assumptions that automation will correct all errors
To break down physician resistance to ICD-10 training, the paper recommends that administrators offer doctors as much flexibility in learning as possible. To start, the paper’s author suggests giving doctors plenty of lead time to schedule their training ahead of next year’s implementation date. The paper also recommends working around physicians’ rotations and practice schedules, as well as appealing to their individual learning styles.
Physicians must also be convinced of ICD-10’s clinical benefits, both in terms of improved patient care and practice revenue, said Bradley. Administrators should remind doctors that the new system will make it easier to document complex patient conditions and therefore allow them to create better treatment plans, Bradley said. Also, the author notes that doctors should understand that the new ICD-10 codes are not just an annual update; the structure is different from ICD-9 and nearly 20,000 new codes have been added, which could mean added revenue due to the reporting of additional details concerning the patient’s condition. The major differences between the old and new systems also mean that automation will not be able to correct all physician documentation errors.
Finally, the white paper recommends that practice administrators take a proactive approach to helping doctors make the transition by starting to help them bring their code up to speed now, increasing efficiency via electronic health records and other technologies, and negotiating more favorable contract rates with payers in light of the new system’s improved clinical and quality reporting.
To sign up for a free copy of the whitepaper, visit info.navicure.com.