To Encourage Telehealth, Insurer to Penalize Patients who Rely on Emergency Room Care

Instead of going to the ER, BCBS advises them to use an urgent care clinic—if there is one within 15 miles of their home—or use BCBSGa’s LiveHealth Online telehealth service. But critics of the policy note that laypersons aren’t trained to recognize emergencies on the spot, and that this presents another barrier to care.

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