AHIMA Extends CEU Reporting, Certification, and Membership Deadlines

Due to technical difficulties and increased demand on the AHIMA’s CEU Center and web store during this peak CEU earning and reporting period, AHIMA is extending the period where you can earn CEUs  to January 31, 2017, from the original date of December 31, 2016 (for those whose cycle ended on 12/31/2016).

This means you can continue to earn CEUs through the first month of this year and continue to enter any CEUs earned prior to January 31, 2017, through the end of your grace period on March 31, 2017. Any CEUs earned prior to January 31, 2017 and self reviews (for coding credentials) completed by March 31, 2017, will count toward your recertification requirements.

CEUs:

If your recertification cycle ends on December 31, 2016, you have until March 31, 2017, to report your CEUs without incurring a late fee.

If you are attempting to reinstate a revoked credential prior to the December 31, 2016, deadline, please note we have extended the deadline for reinstatement to January 31, 2017.

If you are a holder of an AHIMA coding credential (CCA, CCS, CSS-P), the 2016 coding self-review is now available and you will have until March 31, 2017, to complete the self-review.

Membership:

If your membership renewal is due on December 31, 2016, you may renew at any time.

Journal of AHIMA CEU Quizzes:

The deadline for purchasing and completing the Journal of AHIMA CEU quizzes that were originally set to expire on January 1, 2017 (published in the January 2016 JAHIMA issue) has been extended to January 31, 2017. This extension affects three Journal quizzes, with the ID numbers Q1618701, Q1628701, and Q1638701.

77 Comments

  1. When will the AHIMA Journal Quizzes be available on the website to take? I need 4 more CES that I planned on doing on 12/30/16, however due to the website being down since then, I can’t access them. We only have 3 weeks left to earn CEs. I was relying on these quizzes to finish my cycle.

    Post a Reply
    • Hi Renae,

      The deadline for purchasing and completing the Journal of AHIMA CEU quizzes that were originally set to expire on January 1, 2017 (published in the January 2016 JAHIMA issue) has been extended to January 31, 2017. This extension affects three Journal quizzes, with the ID numbers Q1618701, Q1628701, and Q1638701. All currently active Journal CEU quizzes are available online in the AHIMA web store.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
      • I too need CEU’s (7) to complete before Jan 31. I cannot access any quizzes for past journals. I cannot access any past webinars. Getting these CEUs in before the deadline is going to be very difficult. What are my options?

        Post a Reply
      • No I can’t access them. There is a system glitch since you’ve updated the website. Every time I go into the store to purchase any quizzes it says they’re not available. I was on hold for over an hour and the gentleman who answered the 800 number couldn’t access them either. He also said many people were having the same problems. Please call me at 630 709-9932 for specific instructions. I purchased quizzes back in November without a problem. This has been quite frustrating and has taken much of my time. Thanks, Renae Wahrman

        Post a Reply
        • Hi Renae and Leigh,

          I am checking with the team that has been handling the website and technical issues, and hope to have an answer for you soon. Apologies for the delay and the inconvenience.

          Thank you,
          Sarah

          Post a Reply
        • Hi Renae and Leigh,

          Can you explain exactly the problem you are experiencing? We just did a test and were able to load up the page with the quizzes and add them to a purchase cart. At what stage in the process of purchasing a quiz is your access denied?

          Post a Reply
  2. I did an application online to take the RHIT exam but still have not heard anything its going on 2 weeks now.

    Post a Reply
    • Hi Tokelia,

      I’m sorry that you have not yet heard anything regarding your application. I suggest contacting AHIMA’s Customer Relations department at (800) 335-5535. Someone there will be able to assist you further. AHIMA is experiencing significantly higher customer service query volumes than usual, which is resulting is longer wait times and delayed response time to messages and emails. I apologize for the delays and any inconvenience.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  3. I’ve been trying to update my last earned CEU earned in December 2016,since January 1, 2017. However,when I select submit after entering the information for the CEU credit, it just stays on the submit screen and does not update my CEU credit, Please help me with this.

    Thank you

    Post a Reply
    • Hi Yvette,

      Thank you for reaching out. AHIMA is experiencing significantly higher customer service query volumes than usual, which is resulting is longer wait times and delayed response time to messages and emails. The CEU confusion has been a result of a server issue, and AHIMA is working to resolve it as quickly as possible. In order to check on your CEUs and other membership details, an AHIMA representative would need your AHIMA ID. In order to keep this information private, please reach out to AHIMA’s Customer Relations department at (800) 335-5535.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  4. Cant add my ceus .

    Post a Reply
    • Hi Lynda,

      If you have not yet been able to enter your CEUs, I recommend calling customer relations at (800) 335-5535. In order to check on your CEUs and other membership details, an AHIMA representative would need your AHIMA ID. In order to keep this information private, please reach out to AHIMA’s Customer Relations department.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  5. I can’t add my CEUs either. My reporting cycle doesn’t end until December 2017 – is that the problem??

    Post a Reply
    • Hi Melissa,

      I recommend calling AHIMA’s customer relations department. In order to check on your CEUs and other membership details, an AHIMA representative would need your AHIMA ID. In order to keep this information private, please reach out to AHIMA’s Customer Relations department at (800) 335-5535.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  6. All,

    I must say that I am quite disappointed with AHIMA currently. As a 27 year member, I have never witnessed this level of poor service within AHIMA. I completely understand that with new systems come issues, problems and the like. The lack of entering CEU’s, followed by inability to pay membership dues, inability to have a receipt for payment once fortunate enough to finally pay, the phone wait times (today my assistant was on hold for THREE hours then hung up on), transferred immediately to others without even allowing an explanation of what is needed have all been occurring for between 4 – 6 weeks. I am truly embarrassed.

    I appreciate Lynne’s email to the membership. Patience has been challenging with all of the issues yet maintained. Today’s three hour hold followed by being hung up on was the final straw. I felt the need to express my disappointment and embarrassment.

    I will continue to maintain patience as will all of those AHIMA professionals who work for my organization. It is difficult to explain to a corporation that I am unable to obtain receipts for my corporate credit card and that even though individuals credentials appear as expired they are up to date without primary proof. I have been instructed that I am not able to have individuals work until I can have primary proof of credentials. The potential loss of income for our staff, increased backlogs and increase in unbilled accounts due to my national professional association is disgraceful.

    In the meantime while you ask for our patience, I want you to understand the impact you are having on your membership and their organizations.

    Respectfully,

    Post a Reply
    • Hi Betsey,

      Thank you for writing to express your concerns. I checked in with customer relations and was told that they have been able to get in contact with you to work on addressing some of the issues you describe above. AHIMA continues to work to address the remaining technological issues. We are sorry for any inconvenience this caused. Please let us know if you have further questions.

      Sarah Sheber
      Assistant Editor

      Post a Reply
  7. Sorry to say, still learning the new site. It used to be published where you could see how many CEUs per quiz and I cannot find anything like that. Can you help me?

    Post a Reply
    • Hi Mary,

      The Journal quizzes are always worth 1 CEU.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  8. What is AHIMA’s timeline for fixing the issue with renewing a membership online? As with other comments posted previously, it is very frustrating to be put on hold for the exorbitant amount of time needed to connect with someone, and then be transferred or disconnected, as has also happened to me in the past. This is also not something that I am not able to do during working hours, and by the time I get home the office is near closing.

    Post a Reply
    • Hi Karen,

      Have you been able to renew your membership?

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  9. I am unable to enter my CEUs. I have been trying for days. Also unable to purchase the yearly self-review that is due March 31st. If this issue is not resolved shortly I do not feel I should be penalized for not being able to access the yearly self-evaluation.

    Post a Reply
    • Hi Gale,

      In order to check on your CEUs and other membership details, an AHIMA representative would need your AHIMA ID. In order to keep this information private, please reach out to AHIMA’s Customer Relations department at (800) 335-5535.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  10. I have been member for years and was always pleased.BUT, I am not able to enter CEU’s. I have tried multiple times. I enter them and hit submit and it just sits there. Also, it is hard to determine how to enter my CEU’s from certain companies example, my Employer purchased some webinars for the Coders, think they are from AHIMA approved companies but not in your list. Confusing and difficult. I am so worried that I won’t get CEU’s entered and be acceptable. I paid my membership and got feedback BUT it still says I need to pay and join Hope the site gets easier. All of your members hope so, I am sure.

    Post a Reply
    • Hi Debra,

      In order to check on your CEUs and other membership details, an AHIMA representative would need your AHIMA ID. In order to keep this information private, please reach out to AHIMA’s Customer Relations department at (800) 335-5535.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  11. I am unable to enter my CEUs. I have been trying for weeks. Also unable to purchase the yearly self-review that is due March 31st. If this issue is not resolved soon, I do not feel I should be penalized for not being able to access the yearly self-evaluation.

    Please advise.

    Post a Reply
    • Hi Jennifer,

      In order to check on your CEUs and other membership details, an AHIMA representative would need your AHIMA ID. In order to keep this information private, please reach out to AHIMA’s Customer Relations department at (800) 335-5535.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  12. I received my RHIT in 08/2015. do I need to turn in any ceu my March 2017

    Post a Reply
    • Hi Lesia,

      In order to check on your CEUs and other membership details, an AHIMA representative would need your AHIMA ID. In order to keep this information private, please reach out to AHIMA’s Customer Relations department at (800) 335-5535.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  13. I was able to finally enter my CEU’s however I could not find where to pay for my re-cert

    Post a Reply
    • Hi Ebony,

      In order to check on your CEUs and other membership details, an AHIMA representative would need your AHIMA ID. In order to keep this information private, please reach out to AHIMA’s Customer Relations department at (800) 335-5535.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  14. I have been trying to submit my CEU’s since December of 2016. The extension gave us until March 31st. Today is March 27th and the site still won’t allow me to input them. The problem seems to be with the calendar. When I enter any date, including today’s date, I get a message that says the date can’t be later than today and has to be within 3 years. I have entered the current date every time I have tried and it won’t submit. I can’t get through to anyone on the phone at 1-800-335-5535. What is the problem? Why can’t I submit my CEU’s and why won’t anyone answer the phone?

    Post a Reply
    • Hi Sherry,

      In order to check on your CEUs and other membership details, an AHIMA representative would need your AHIMA ID. Since you are having trouble getting through on the phone, I have notified customer relations and someone should be reaching out to you soon.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
      • I have also had issues with trying to enter CEUs and today is the deadline. I have also not been able to get through on the phone line. I entered all CEUs and it doesn’t appear that entries were submitted. Can you please contact me? I want to ensure that what I entered was received. Thank you.

        Post a Reply
        • Hi Michele,

          I am unable to address CEU issues directly, but will forward your information to customer relations. I’m sorry about the inconvenience. Someone will work with you on getting this resolved. You might not hear back from someone until Monday as the office is now closed, but I will forward the information now.

          Thank you,
          Sarah Sheber
          Assistant Editor/Web Editor

          Post a Reply
          • Dear Sarah,

            I too having issues with re-certification. Though I’ve entered all the CEUS the status now is inactive.

  15. Hi, I am on the phone (800-335-5535) for 25 minutes, unfortunately not able to get anyone on line. I am calling to find out if I could get extension on reporting my CEUs which are due March 31st 2017. Currently, I have not been working for past several months and hence did not have access to keeping up with CEUs. I am going back to work starting this Monday. I’ll have access to CEUs then. but I just need extension.
    Can someone please call me. Thank you!

    Post a Reply
    • Hi Anita,

      I will forward your query to AHIMA’s Customer Relations department.

      Thank you,
      Sarah Sheber
      Assistant Editor/Web Editor

      Post a Reply
      • Hi, if I took a course in NCRA, will that count towards my ahima cues?

        Post a Reply
        • Hi Aisha,

          I’m not sure what the CEU parameters/requirements would be. Were you able to make contact with a customer relations representative?

          Post a Reply
          • Hi Sarah,

            I could not get through on the phone, was on hold for an hour and had to go back to work as it was my lunch break. I also tried to email but no response. My RHIA credential is Inactive as of April 1st 20-7. I do have ceus to report but just need a few more. How much is the late fee to get it in good standing again? I will also purchase quizzes to get to my 30 ceus. Also how much time to I have to get my ceus reported in the inactive period? Thanks for your help!!

  16. Where do I go to PAY for me re-certification?? I can’t find a link anywhere!

    Post a Reply
    • Hi Teresa,

      I have forwarded your query to AHIMA’s Customer Relations department. Someone should be contacting you shortly via email.

      Thank you,
      Sarah Sheber
      Assistant Editor/Web Editor

      Post a Reply
  17. Please help!
    I can’t return to work unless my credentials have been verified. I have called endless times, nobody ever answers the phone or messages. What am I supposed to do?

    Post a Reply
    • Hi Karen,

      I have forwarded your query to AHIMA’s Customer Relations department. Someone should be contacting you shortly via email.

      Thank you,
      Sarah Sheber
      Assistant Editor/Web Editor

      Post a Reply
    • From AHIMA’s Customer Relations:

      Hi Karen, we have confirmed that we received your payment yesterday and your credential has rolled over to the new cycle.

      Sincerely,

      Janet
      AHIMA Customer Relations

      Post a Reply
      • as a member I don’t have any payment I trust, is it ok?

        Though I’ve completed the required CEUs the status is inactive. Could you please hep me to find a solution?

        Post a Reply
  18. I cannot find any link on the ahima website for payment of recertification fees. Please advise. I am very frustrated by all the inconvenience that has been caused by this upgrade.

    Post a Reply
    • Hi Jameelah,

      I have forwarded your query to AHIMA’s Customer Relations department. Someone should be contacting you shortly via email.

      Thank you,
      Sarah Sheber
      Assistant Editor/Web Editor

      Post a Reply
      • Sarah, I have not been contacted yet by anyone from AHIMA. I called the customer service number and got hung up on by the person who picked up my call after a hold of 2 hours! I do not want my CCS to be jeopardized because of website upgrade issues.

        Post a Reply
    • From AHIMA’s Customer Relations:

      Hi Jameelah, To make a payment, please follow these steps:

      Log in to MyAHIMA with your username and password, next go to the “Order” section, click on “Make Payments”, and then please enter your credit card information.

      Sincerely,

      Janet
      AHIMA Customer Relations

      Post a Reply
      • There is no order number in there. It only shows last year’s recertification order number with payment. How do I pay for recertification without a new order number?

        Post a Reply
  19. I am trying to complete my 2016 CCA annual review. When I go in to my CEU center, there is a link that says the review is available, however when I click on the link, I get this message: The product you are looking for does not exist. Please contact AHIMA for assistance.

    I can’t get through on the phone, all I get is a busy signal. I did not receive the packet in the mail like I have in the past.

    Please help.

    Post a Reply
    • Hi Lindsay,

      I have forwarded your query to AHIMA’s Customer Relations department. Someone should be contacting you shortly via email.

      Thank you,
      Sarah Sheber
      Assistant Editor/Web Editor

      Post a Reply
    • From AHIMA’s Customer Relations:

      Hi Lindsay, for a short period of time this morning we had a system issue but the Self Reviews are now back and available in the store. We are sorry for the inconvenience.

      Sincerely,

      Janet
      AHIMA Customer Relations

      Post a Reply
  20. I have submitted my “Non Member CEU reporting form” on March 28 but till today (31st March) no confirmation mail received from AHIMA

    Post a Reply
    • Hi Neelesh,

      I have forwarded your query to AHIMA’s Customer Relations department. Someone should be contacting you shortly via email.

      Thank you,
      Sarah Sheber
      Assistant Editor/Web Editor

      Post a Reply
    • From AHIMA’s Customer Relations:

      Hi Neelesh, your CEUs have been processed. Thank you for submitting CEUs before March 31, 2017.

      Sincerely,

      Janet
      AHIMA Customer Relations

      Post a Reply
  21. I have completed all my CEUs for my RHIT certification but cannot find where to enter payment information. I called this morning and was hung up on after waiting 43 minutes to speak with someone. I called back and waited an hour and 45 minutes to be hung up on again! This is horrendous. I have been through many cycles of renewing my credentials and NEVER experienced anything like this. What is AHIMA going to do to make up for this? We shouldn’t be charged for this.

    Post a Reply
    • Hi Emily,

      I have forwarded your query to AHIMA’s Customer Relations department. Someone should be contacting you shortly via email.

      Thank you,
      Sarah Sheber
      Assistant Editor/Web Editor

      Post a Reply
    • From AHIMA Customer Relations:

      Hi Emily, we are sorry for the delays you experienced. We will look into why you were experiencing hang-ups. To make a payment, please follow these steps:

      Log in to MyAHIMA with your username and password, next go to the “Order” section, click on “Make Payments”, and then please enter your credit card information.

      Sincerely,

      Janet
      AHIMA Customer Relations

      Post a Reply
  22. Hello,
    I’ve in in the phone for over 30 minutes, I’m not able to enter the date for CEU certificate and also my self-review shows in progress when I already completed.

    Post a Reply
    • Hi Martha,

      Were you able to get through on the phone? I can forward your information to customer relations via email if you were unable to.

      Thank you,
      Sarah Sheber
      Assistant Editor/Web Editor

      Post a Reply
  23. I cannot pay my renewal fees for CCS. Please advise

    Post a Reply
    • Hi Shalie,

      In order to check on your CEUs and other membership details, an AHIMA representative would need your AHIMA ID. In order to keep this information private, please reach out to AHIMA’s Customer Relations department at (800) 335-5535.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  24. I have been trying to get customer service, both yesterday and today and have not received an answer. I paid the recertification fee (along with my renewed membership), but I cannot access the 2016 self review test. Will there be a problem with my certification? Will I need to pay a late fee? Please advise.

    Thanks!

    Post a Reply
    • Hi Roberta,

      I have forwarded your query to AHIMA’s Customer Relations department. The office is now closed, so you might not hear from someone until Monday, but we will work on getting this resolved. Thank you for contacting us. We are sorry for the inconvenience.

      Thank you,
      Sarah Sheber
      Assistant Editor/Web Editor

      Post a Reply
  25. I know you need my number to check and I know about the phone which is a long wait. I just want to understand, If I have completed the CEUs needed and two self reviews It automatically updates December 2016? And where would that certificate be exactly? I still have the March 2017 certificate. You guys are scaring me with new system.

    Post a Reply
    • Hi Teresa,

      I’m sorry for the inconvenience and confusion that the new system is causing. A Customer Relations representative should be able to help answer your questions at (800) 335-5535.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  26. I have also had the issues with the CEU’s. I have already completed all my requirements even though my AHIMA ID showing the status as inactive. I have been contacting AHIMA about my status for the past one month in AHIMA message center. There is no response. Can you please guide me actually what the status why it is showing like that.

    Thank you.

    Post a Reply
    • Hi Susmitha,

      If a Customer Relations representative hasn’t contacted you by this week, please let me know and I will follow up with them.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  27. Also having issues with certification showing inactive although I have fulfilled all the requirements and paid my dues. If I enter my name and ID number to check certification the last recorded data is from 2013. The new website rollout/server issue has been really annoying for nearly half a year now.

    Post a Reply
    • Hi Nick,

      Have you been able to get in touch with AHIMA’s Customer Relations department? They should be able to help resolve this issue. You can reach a representative at (800) 335-5535.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
  28. I have completed all of my CEU requirements and my self reviews and have paid my dues. I am still showing as inactive after the March 31, 2017 deadline. I am applying for a job which requires my CCS to be active. What should I do?

    Post a Reply
    • Hi Susan,

      I have forwarded your query to AHIMA’s Customer Relations department. Thank you,

      Sarah Sheber
      Assistant Editor/Web Editor

      Post a Reply
  29. I was a RHIT and a member of AHIMA and I was not able to meet the January deadline and my credentials lapsed because my husband had been diagnosed with cancer and I didn’t have the money with our medical bills. I was wondering if there was an email of someone that could help me with what I would need to do for reinstatement of my credentials or if you would be able to help me with what I would need to do to reinstate my RHIT credentials. Thank you so much.

    Post a Reply
    • Hi Jen,

      I have forwarded your query to our customer relations department. Someone from that department should be able to assist you.

      Thank you,
      Sarah Sheber
      Assistant Editor

      Post a Reply
      • Hi Jen,

        Customer relations responded that they are glad they were able to connect with you via Facebook in regards to your inquiry.

        Post a Reply

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